Cancellation Policy
At SkyGoal Innova Technologies Private Limited we are dedicated to ensuring customer satisfaction and aim to maintain a fair and transparent cancellation process. In line with this commitment, we have adopted a customer-friendly yet structured cancellation policy, as outlined below:
1. Timeframe for Cancellation Requests
Cancellations will only be considered if the request is submitted within 24 hours of placing the order. Requests made after this period may not be accepted, as the order processing may already be underway.
2. Operational Stage Restriction
If an order has already been communicated to our operations team and the execution process has begun, such cancellation requests will not be entertained. Once the assignment process is initiated, the order is considered final and non-cancellable.
3. Refund Consideration
All cancellations and any associated refund requests will be strictly subject to the terms outlined in our Refund Policy, which may be updated or revised periodically. Customers are advised to review the most recent version of the Refund Policy available on our official website or upon request.
4. Same-Day Delivery Orders
Orders placed under the same-day delivery category are not eligible for cancellation under any circumstances due to the immediate nature of their processing and delivery.
5. Promotional and Discounted Offers
Products or services purchased under special promotional offers or discounts—particularly during festive or special occasions such as New Year, Pongal, Diwali, Independence Day, Foundation Day, and similar events—are non-cancellable. These offers are time-sensitive and tailored for specific events, making them ineligible for cancellation or modification once the order is confirmed.
6. Special Circumstances
In exceptional cases such as duplicate payments or technical errors, cancellation and refund requests will be reviewed by our support team on a case-by-case basis. Approval in such cases is at the sole discretion of SKYGOAL INNOVA TECHNOLOGIES PRIVATE LIMITED and subject to verification and internal approval procedures.
7. Contact Us
If you have any questions or concerns about Cancellation Policy, please contact us:
SkyGoal Innova Technologies Private Limited
PLOT NO 75, 1ST FLOOR, PVKR ELITE, LUMBINI ENCLAVE, Gachibowli,
K.V.Rangareddy, Seri Lingampally, Telangana, India, 500032
Email:info@skygoaltech.com
Phone: +91 7658919293